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Whether you’re looking for a role that aligns with your skills and interests or you’re open to exploring new challenges, you’ll find a variety of options to choose from. Use the search options below to discover roles tailored to your expertise or preferred location, and take the first step toward a rewarding career with us. Explore the possibilities and find the perfect fit that matches your ambitions and goals.
IT Store Support / POS Analyst
Apply nowJob no:514973 Work type:Full time Location:VIC - Metro Categories:Information Technology
Largest Privately Australian-owned and operated retail business
Hybrid role! Career Progression, Team Member discounts & Profit Share
A vibrant, team culture where we embrace pace, encourage new ideas & leadership
Seeking an experienced IT Retail Store Support Analyst with a retail/POS background to provide hands-on support for our stores' technology, including POS systems, EFTPOS, and store IT equipment.
Who we are:
Spotlight Group Holdings (“SGH”) is Australia's largest privately-owned and operated family business, comprising of the Spotlight Retail Group, the Spotlight Property Group, Spotlight Direct Investments and the Spotlight Charitable Foundation.
Comprising of the long term existing iconic brands in Spotlight, Anaconda and Mountain Designs, together with the exciting addition of Harris Scarfe, SRG is acknowledged as the market leaders within the Australian retail Space.
Our IT Store Services team plays a critical role in supporting over 250 stores across Australia, New Zealand, Malaysia, and Singapore.
What you will be doing:
Provide POS & Store IT Support (Level 2/3) to store users, including troubleshooting EFTPOS, POS software/hardware, mobile/PDA devices, WiFi, LAN/WAN, and store applications
Store Setup & Relocations - manage technology requirements for new, renovated, or relocated stores, including ordering and installation of POS and IT equipment
Store System Upgrades / Maintenance - configure, upgrade, and maintain POS systems and ensure accuracy of technical documentation
Install and/or replace store IT hardware - POS, printers, scanners, EFTPOS devices, back-office PCs
Manage service escalations and work closely with vendors/suppliers to resolve POS and store IT issues quickly
Support store project rollouts - System migrations, POS upgrades, IT refreshes
About You:
We are looking for someone who thrives in a retail technology environment and has a passion for supporting store teams.
Proven experience providing Level 2/3 IT support in a retail environment (essential)
Strong hands-on experience with POS systems, EFTPOS, and store IT hardware/software
Experience with retail platforms (e.g. Retail Directions or Surefire) highly regarded
Knowledge of Windows operating systems and SQL Database systems
Ability to communicate clearly with non-technical store staff under pressure
Current Driver’s License and flexibility to travel interstate and internationally
Strong customer service focus and ability to work in fast-paced, high-volume retail environments
Experience in troubleshooting both hardware and software issues
What’s in it for you?
Along with the incredible career- growth opportunity of being part of this brand-new team, we can offer you
Great salary base + Super + Profit Share + Work Flexibility
Career progression & personal development
A culture that rewards initiative and creativity
Centrally located office, close to south Melbourne market, for when we return to work
Benefits- team discount, EAP, gym discounts and more
To apply: Please complete our online application form and submit your up-to-date resume.
You must have unrestricted working rights in Australia to be considered. Only shortlisted candidates will be contacted.
No agency enquiries or applications, please.
Advertised: AUS Eastern Standard Time Applications close:
Seeking an experienced IT Retail Store Support Analyst with a retail/POS background to provide hands-on support for our stores' technology, including POS systems, EFTPOS, and store IT equipment.
Seeking an experienced IT Retail Store Support Analyst with a retail/POS background to provide hands-on support for our stores' technology, including POS systems, EFTPOS, and store IT equipment.
Found the perfect Spotlight role for you and want to apply? Great!
You’ll find details on our recruitment process below. Make sure you’re well prepared to keep your nerves at bay and to maximise your chances of making a great impression.
1. Update Your CV
Make sure your CV is up-to- date with your latest skills and experience, and that it’s tailored to the role you are seeking. It is a legal requirement that all Spotlight employees have the right to work in Australia.
2. Apply
You can apply online by selecting the relevant job link above, uploading your CV and completing the online application form.
3. Attend An Interview
If your application has been successful, we will ask you to take part in one or more of the following:
phone interview
face-to-face interview
group interview.
4. Reference & Police Check
As part of the screening process, we will obtain your consent to complete two work-related reference checks and, for roles that require one, a police check.
5. Job Offer
Congratulations! If you have been successful, you will be able to accept your letter of offer online together with an employment pack containing information on
Spotlight and your responsibilities and entitlements.
