We offer a vast array of jobs and career opportunities that are as diverse and exciting as the products we sell.
Whether you’re looking for a role that aligns with your skills and interests or you’re open to exploring new challenges, you’ll find a variety of options to choose from. Use the search options below to discover roles tailored to your expertise or preferred location, and take the first step toward a rewarding career with us. Explore the possibilities and find the perfect fit that matches your ambitions and goals.
Customer Experience Manager
Apply nowJob no:520740 Work type:Full time Location:VIC - Metro Categories:Marketing
Iconic Australian owned and operated global retail brand
Max Term Contract 12 months
Hybrid role with Competitive Salary + Super + Profit Share + Team Discounts
Spotlight Group Holdings is seeking a commercial, data-driven Customer Experience Manager to cover a 12-month parental leave contract. Operating across iconic Australian retail brands—Spotlight, Anaconda, Mountain Designs, and Harris Scarfe—you will act as the key business owner driving end-to-end customer journey optimisations, conversion improvements, and digital product enhancements across our eCommerce platforms.
Why Join Us?
At Spotlight Group Holdings, we foster a vibrant, team-oriented culture that champions innovation and fresh ideas. We don't just offer jobs; we offer significant career paths with outstanding benefits and a supportive environment where your leadership and contributions are truly valued.
Work-Life Balance: Embrace flexibility with our hybrid work options.
Rewarding Compensation: Enjoy a competitive salary + super + a fantastic profit-share scheme.
Accelerated Career Growth: Benefit from excellent opportunities for career progression and personal development within a market-leading retail group.
Exceptional Perks: Access generous team discounts across our iconic brands (Spotlight, Anaconda, Mountain Designs, Harris Scarfe), plus EAP and gym discounts.
Collaborative & Fast-Paced Culture: Thrive in a genuinely exciting and dynamic business that celebrates initiative and creativity.
Convenient Location: Our centrally located South Melbourne office is just steps from the South Melbourne Market.
What You'll Be Doing
Product Ownership: Define and prioritise the eCommerce backlog, and partner with design, eCommerce, and engineering teams in an Agile environment.
Conversion Rate Optimisation (CRO): Manage the CRO Lead, to deliver a program of continuous learning and improvement across multiple websites.
UX & Performance: Oversee the UX program of work to deliver optimal eCommerce discoverability and conversion, and work with brand and digital teams to optimise user journeys.
Data-Driven Insights: Utilise web analytics (e.g., Google Analytics) to monitor KPIs, translate user behaviour into actionable strategies, and measure roadmap impact.
Program Continuity: Manage the delivery of planned roadmap initiatives and deliver clear handover documentation upon contract completion.
What We’re Looking For
Proven track record as a Product Owner, CX Manager, or similar role in B2C/B2B eCommerce.
Solid expertise in CRO techniques, UX principles, web analytics tools (Google Analytics), and Agile delivery tools (Jira).
Excellent project and vendor management skills with the ability to manage multiple priorities simultaneously.
Strong collaborative communication skills and a thrive-under-pace mindset.
Unrestricted working rights in Australia.
Who We Are
Spotlight Group Holdings (SGH) is Australia's largest privately-owned and operated family business. Comprising the Spotlight Retail Group (Spotlight, Anaconda, Mountain Designs, and Harris Scarfe), the Spotlight Property Group, Spotlight Direct Investments, and the Spotlight Charitable Foundation, SGH is acknowledged as a market leader within the Australian retail space.
We're looking for talented, highly entrepreneurial individuals to join our growing team.
Ready to Make an Impact?
If you're eager to join a supportive team and contribute to a leading Australian retail brand, we encourage you to apply!
Please complete our online application form and submit an up-to-date resume.
Important: You must have unrestricted working rights in Australia to be considered for this position. Only shortlisted candidates will be contacted.
No agency enquiries or applications please.
Advertised: AUS Eastern Standard Time Applications close:
Found the perfect Anaconda role for you and want to apply? Great!
You’ll find details on our recruitment process below. Make sure you’re well prepared to keep your nerves at bay and to maximise your chances of making a great impression.
1. Update Your CV
Make sure your CV is up-to- date with your latest skills and experience, and that it’s tailored to the role you are seeking. It is a legal requirement that all Anaconda employees have the right to work in Australia.
2. Apply
You can apply online by selecting the relevant job link above, uploading your CV and completing the online application form.
3. Attend An Interview
If your application has been successful, we will ask you to take part in one or more of the following:
phone interview
face-to-face interview
group interview.
4. Reference & Police Check
As part of the screening process, we will obtain your consent to complete two work-related reference checks and, for roles that require one, a police check.
5. Job Offer
Congratulations! If you have been successful, you will be able to accept your letter of offer online together with an employment pack containing information on
Anaconda and your responsibilities and entitlements.
